GrooveFunnels Review (2023) – A Poor Platform with No Support.

This blog post will provide you with my honest GrooveFunnels review.

We are lifetime platinum plan members and have used it for a few years. This review is based on our experience using GrooveFunnels, and I hope it will give you enough information about this platform.

Before starting my GrooveFunnels review, please note that GrooveFunnels has rebranded as Groove.cm. 

GrooveFunnels is the newest sales funnel platform launched by Digital Media in 2020. Mike Filsaime founded GrooveDigital.

Mike is a popular marketer and helps launch other digital products, such as Kartra, WebinarJam, and EverWebinar.

This sales funnel tool claims to provide businesses with a tool to launch their online business without technical skills.

You can have your website hosting, website builder, landing page builder, blog builder, email marketing, shopping cart platform, video hosting, webinar, etc.

The People Behind GrooveFunnels

Before we start reviewing GrooveFunnels, let’s have a quick look at its founders.

Mike Filsaime

Mike Filsaime is a famous marketer known for developing successful digital products. He is known for more million-dollar launches than any other marketer.

He has recently made a record of selling products worth 1.7 million USD in one day with Groove Digital.

Kartra, WebinarJam, DealGuardian, and PayDotCom are examples of his previous work.

John Cornetta

John Cornetta is a social media marketing expert, speaker, software developer, and online marketing educator.

He runs several online businesses and earns a six-figure income every month. He has over twenty years of online marketing experience and helped develop more than fifty companies from different fields, such as publishing, retail, management and marketing, food and beverage, and real estate.

Mattijs Naus

Mattijs Naus is an entrepreneur with over ten years of experience building and launching world-class digital products. He is the CTO at GroovePages and a founding member of GrooveDigital.

Matt Serralta

Matt Serralta is an entrepreneur, Co-Founder, and COO at Groove Digital.

He has over ten years of senior and executive-level management experience in executive operations, sales, P&L, and eCommerce. Matt can produce dramatic increases in sales and revenue. 

He has strong sales and marketing skills, customer service, outstanding presentation, motivation, and communication skills.

How GrooveFunnels was Developed

Sometime in 2017, Mike left the GenesisDigital due to some professional differences. As a result, he sold all his shares and signed a two-year non-compete contract. 

After this duration ended, he raised two million USD in funding, launched GrooveFunnels, and promised to make it better than Kartra.

Should You Go for GrooveFunnels While Other Established Sales Funnels Software With Proven Records Are Available?

No, you should not.  I will explain this in the support section.

Mike promised to make GrooveFunnels a better software, I believed them, and we subscribed to the lifetime platinum plan, and now we regret our decision.

GrooveFunnels has many features, but most are still in beta, even though it has been years since they launched the platform.

GrooveFunnels claims to be an alternative to established platforms like Kartra or ClickFunnels, providing equal or more features, but these features are not stable and do not work as intended. 

You should go for GrooveFunnels if you are a hobbyist, want to test their features, and hope that this sales funnel platform will be stable enough to launch an online business in the future. 

GrooveFunnels Review

A sales funnel consists of many elements, and each element requires an in-depth review.

It is impossible to cover all elements in one post, but in this GrooveFunnels review, I will explain the following elements briefly.

1. GroovePages
2. GrooveSell
3. GrooveAffiliate
4. GroovePages for Shopify
5. GrooveWebinars for Live webinars
6. GrooveWebinars for automated webinars
7. GrooveBlog
8. GrooveMember
9. GrooveVideo

#1. GroovePages

GroovePages is a drag-and-drop landing page builder from GrooveFunnels. It is a vital element of a sales funnel and lets you build a squeeze page or a website from scratch or using pre-designed templates.

A landing page is critical for your sales funnels.

If you are not ready for GrooveFunnels’ paid plan, you can choose the GrooveFunnels Free plan.

This plan gives you access to GroovePages and is an affordable way to build a landing page.

You can host one website with 25 pages and sell unlimited products. A good web host will cost you around 20 USD per month or 240 USD per year.

With GrooveFunnels’ basic account, you get this for free.

Creating a Test Landing Page with GroovePages

After logging in to your account, you will see the following dashboard:

Click on GrooveFunnels to open the menus, and then click “GroovePages” and “New Site” to create your first landing page or website.

You have two choices to build your landing page. You can either start from scratch or select a pre-built template and modify it as per your taste.

GrooveFunnels provides many professional templates to select.

Select a template, and then you can customize it to suit your requirements.

From the left panel, you can select and drag blocks on the page, and once you click on it, an editor will open on the right side, and the right pane lets you edit the design options.

GroovePages allows you to edit text inline.

When you finish the customization, click the publish button, and your site will be live.

You can publish your page on the GroovePage subdomain, or if you have connected your custom domain, you can publish pages on your domain.

GroovePages Speed Claims

Groove claim that pages built with groove pages are the fastest. 

They say the pages render in HTML, so there will be no database call. This makes the site lightning fast.

Pages built with other sales funnel software or landing builders need constant communication with databases; it makes site loads slow.

Now, let us verify this claim.

I have created a website on GrooveFunnels and selected a simple template with a few elements. Here are the website’s core web vitals:

I would say the page is not fast enough.

I have tested pages with GeneratePress and cadence theme, and their score was above 95.

I do not believe GroovePages is the fastest.

If you want to test the speed for yourself. Here is the link to my test site hosted on GrooveFunnels hosting:

https://eczamco.com/

Below is the Google Page Speed score for desktop websites:

Note that on GeneratePress and Cadence theme, with the default installation, I got the perfect 100.

Visit Groove.cm

#2. GrooveSell

GrooveSell is a shopping cart platform to sell digital products. This full-featured shopping cart software is available with a free account. 

If you use a dedicated shopping cart platform such as Shopify, SamCart, or ThriveCart, GrooveSell can be a good alternative.

GrooveSell lets you sell your digital products, services, and online courses. You can use it if you are a:

• Seller
• Course creator
• Consultant
• Service provider
• Author

GrooveSell has many advanced features, such as:

• One-click upsell
• Down-sells and cross-sells
• Customizable checkout page
• Detailed reporting

Other shopping cart platforms charge you around 299 USD for these services, and GrooveSell offers them free.

Read my GrooveSell review.

#3. GrooveAffiliate

GrooveAffiliate is affiliate management from GrooveFunnels, and you get it for free with a free GrooveFunnels account.

GrooveAffiliate lets you recruit affiliates to help you sell your product, and you pay them for their hard work. GrooveFunnels takes care of every need for affiliate management.

With the affiliate dashboard, you can see your affiliates, their performance, and the sales reports.

#4.GrooveMail

Email marketing is the best form of content marketing and the lifeline of online businesses. It keeps you safe from any Google algorithm update. Email marketing allows you to communicate directly with your audience and sell your product.

GrooveFunnels has an email marketing service, GrooveMail. With GrooveMail, you can send emails, SMS, and create advanced automation.

The main features of GrooveMail are:

• You can import all leads from your previous email service provider. It is as simple as importing data from an excel file
• You can create beautiful email and pop-up forms from scratch or use one of their pre-designed templates and start using it quickly
• GrooveFunnels provides you with a robust analysis of your audience and campaigns, and this data helps you improve your campaigns and conversion

If you do not want to leave your email marketing service provider, GrooveFunnels provides integration with over fifteen email marketing services.

You can connect your campaign with your favorite email marketing service provider and continue using their services.

#5. GrooveMember

You can create a membership site using GrooveMember.

You can create a course and sell it to your audience. You can offer different access levels, such as complete access or drip content. You can offer your course as free or paid. GrooveMember is not fully functional yet, but I hope it is worth you giving it a try. You can design your membership site using GrooveFunnels’ drag-and-drop builder. They promised many exciting features in GrooveMember.

I am interested in this part as we have our online school at LearnWorlds, an online learning management system.

If GrooveMember offers similar features, I will consider moving our school to GrooveMember.

I have reviewed a few sales funnel platforms and currently use an LMS for our school’s learning management system platform. 

If you are looking for a platform to launch an online course, you must look for a dedicated learning management platform such as Teachable, Thinkific, or LearnWorlds.

The course features offered by this sales funnel platform are not too advanced. However, if your needs are basic, you can go for GrooveFunnels.

#6. GrooveVideo

GrooveVideo has many features similar to Kartra Video. With GrooveVideo, you can have your customized video player with your branded skin. You can add a call to action during the video and control the playback.

GrooveFunnels will provide you with code for the video, and you can embed it anywhere you like.

You can run A/B testing and see your audience’s interactions through a detailed analytics report.

#7. GrooveKart

GrooveKart is an eCommerce tool for selling physical products. If you use Shopify or any other shopping cart platform, you can shift to GrooveKart. GrooveKart is free for paid members of GrooveFunnels.

Read my GrooveKart review.

#8. GrooveBlog

You can have a basic blog on a custom domain or a subdomain. The blog is not feature-rich; if your requirements are not too high, you can have a functional blog on groove hosting. 

GrooveBlog provides one basic theme to start. 

Anyway, you can always use WordPress with GrooveFunnels. GrooveFunnels integrates well with WordPress blogs.

#9. GrooveWebinars

I do not doubt that GrooveWebinars will be as good as any other high-quality webinar hosting platform, such as WebinarJam, EverWebinar, or Demio.

Mike Filsaime was one of the key people behind WebinarJam and EverWebinar, and his expertise helped grow these two platforms.

Like these platforms, GrooveWebinar will have live and automated evergreen webinars. You can have live webinars, record them, and replay them with customized CTAs.

You can create and host webinars. Record the session and allows participants and registration to watch later. 

You can have one time webinar or recurring webinar as you wish.

You can engage with your attendees using live chats, polls, sticky messages, file sharing, featured comments, purchase popups, offers, etc.

Groove Webinar is one of the best high-quality webinar hosting platforms, such as WebinarJam, EverWebinar, or Demio.

Click here to open your free GrooveFunnels account

GrooveFunnels Support

Now we come to the key part of any software platform, i.e., support. Unfortunately, my husband joined the GrooveFunnels lifetime platinum plan, and our experience with GrooveFunnels is the worst.

GrooveFunnels claims to be the best software. But how effective is GrooveFunnels support?

It is one thing for software to have great features, and it is another to have amazing support.

Businesses lose customers or clients due to bad customer support. In fact, according to Statista, 27% of Americans report that ineffective customer support is their top frustration. 

Now, how’s GrooveFunnels support?

In short, it is the worst I have experienced. I have used GrooveFunnels for the past few years and had a taste of the support.

GrooveFunnels offers GrooveDesk, Groove’s official support for inquiries and support tickets. But in a nutshell, GrooveFunnels support does not exist.

Our Personal Experience with GrooveFunnels as a Lifetime Premium Member

As a GrooveFunnels lifetime platinum member, our support experience with GrooveFunnels is poor.

We had a few sales as a GrooveFunnels affiliate but did not receive a payout. So, after a few months, we reached out to Groove support.

We contacted them through email and social media (Facebook and even Facebook groups), but after an initial reply, they stopped responding to me. 

No replies and no payouts!

In months.

The Groove Help Resource Page offers several articles to help users with problems. It also provides email and live chat support. 

GrooveFunnels email support ought to be top-notch; however, it has been over a month, and we are still waiting to receive a response from Groove support.

Asides from email, GrooveFunnels offers a live chat option on its website. 

This live chat is available from Mondays to Fridays from 11:00 AM to 5:00 PM and Saturdays & Sundays from 12:00 PM to 5:00 PM EST.

We sent them several messages through the chat window while they were online but did not receive a reply for hours.

Our Poor GrooveFunnels Support Experience

We have had our funds held for weeks and thus reached out to the support.

To start with, we exchanged a few emails with Groove support through support@groovedigital.com and jv@groovedigital.com

The below email was their last response to my husband when they said they had no update on our concern.

They said they would release the funds soon, but we have not gotten anything in months. 

After the above reply, we sent them another email and are still awaiting a response. We sent this email on the 19th of September.

And after waiting with no email back from GrooveFunnels support, we reached out again on the 23rd of September (after about four days).

After about five working days, still waiting for a response from either the affiliate or general GrooveFunnels support, we sent a few more follow-up queries. 

And these, too (after two  more days with no reply from anyone):

Now they have stopped acknowledging my emails. I mean, not even an auto-response from the helpdesk.

GrooveFunnels Poor Facebook Support

GrooveFunnels offers unofficial support on its Facebook group. We tried posting our concerns on the Facebook group three times, but they blocked our messages and did not allow them to post.

I remember seeing similar messages twice in the group where users complained about non-responsive support and asked for help.

I searched for those messages but did not find them. I believe the moderators realized their mistake in allowing those messages and deleted them later. 

Even after several follow-ups through emails, support@groovedigital.com and jv@groovedigital.com, we tried reaching several GrooveFunnels employees (like Sancia and David Lemon), and we are still waiting for a response for over a month now. 

This is our message to Sancia, a GrooveFunnels employee we found on Facebook. We sent a message and have yet to receive a response. 

This is David Lemon, a key GrooveFunnels member who frequently runs webinars and is the community manager at GrooveFunnels.

He also has yet to respond to our message.

Finally, we sent a message to Mike Filsaime, the CEO of GrooveDigital, but the result was the same: no response.

That is a poor experience for us.

Here is another example of their poor Facebook Support. A user has issues with GrooveSell and posted his concerns in Official Groove.CM facebook Group and but they blocked the message.

Then the user posted this message in another unofficial GrooveFunnels group, where I am also a member. 

I believe he did not receive a response from GrooveFunnesl support, so he tried to get a solution from the Facebook group.

GrooveFunnels is not active in providing support to their customers but is active in blocking messages in the GrooveFunnels Facebook Support Group.

Why Groove Funnel Support is not Good!

Here are a few reasons I feel the GrooveFunnels support is not good, and you should consider it before purchasing. 

1. No contact number is available 
2. Late replies (sometimes no reply at all)
3. Live chat is irresponsive

Let’s See What Others Say about Groove.cm Support

I have encountered people with similar issues, and it seems Groove support is unavailable to many users.

Here is GrooveFunnels review rating on TrustPilot

GrooveFunnels claims to be the best funnel platform and promises to offer the best customer service for business owners, but from our experience, GrooveFunnels’ support is the worst. 

Groove.cm support is poor, and many users complained regarding ignored support tickets. Here are some examples:

If you search on the net about GrooveFunnels support, you will find many stories like the above.

I found the above two reviews on Trust Pilot (Click here to visit the source).

Here is a response from a user who posted his frustration on another website:

As a Lifetime Platinum Member of Groove, I would say the support is poor to non-existent, and I would rate it 0/5 stars.

Based on my experience with Groove.cm, I would not recommend anyone join this platform.

Groove Knowledgebase

The knowledge base a few outdated articles and a few video tutorials. Most videos are webinars conducted by David Lemon and full of fluff. For a piece of small technical information, you will need to watch an hour-long video.

I am not impressed by the knowledge base’s quality and content. 

Why are Other GrooveFunnels Reviews Praising GrooveFunnels?

Search the internet for GrooveFunnels reviews and go through the top ten results. All these are affiliate bloggers who have explained the GrooveFunnels features and recommend you subscribe through them so they can earn the commission.

These bloggers are marketers who earn commissions through product review posts. 

A few of them created a website to write reviews and promote groove products for the sake of commission.

None have real business hosted on GrooveFunnels and no experience with GrooveFunnels services and support.

GrooveFunnels Alternatives

At present, we have four alternatives to GrooveFunnels.

1. Systeme.io
2. Simvoly
3. Kartra
4. ClickFunnels

#1. Systeme.io

Systeme.io is a relatively new and modern sales funnel platform. However, it has all the required features to build your sales funnel.

It offers complete free plans, and the paid plans are affordable.

If you are looking for an affordable sales funnel platform, systeme.io could be a good choice.

It offers a free platform with many features to help you build your business.

You can test their features and support after creating a free using the below link:

Click here to visit systeme.io

#2. Simvoly

Simvoly is a simpler sales funnel builder than groove.cm. It provides similar features and is more affordable than Groove.cm. 

You can design a complete funnel and website with drag and drop builder. 

If you compare Simvoly with GrooveFunnels, Simvoly is easier to use. 

Currently, they have over 20,000 users worldwide.

Simvoly is the cheapest Groove.cm alternative.

Click here to try Simvoly

#3. Kartra

This is a modern platform and has solid support and great features. I have used Kartra, and it is a good and simple platform. 

I am a member of a few groups I do not see any users complaining about Kartra support.

So, if you are looking for a sales funnel platform, I recommend trying Kartra.

Click here to visit Kartra

#4. ClickFunnels

ClickFunnels is the oldest and most robust sales funnel platform with many good features.

I have used two sales funnel platforms, Groove.cm and Kartra, and saw comments from many users who migrated from ClickFunnels.

ClickFunnels has some support issues, but they are not as bad as GrooveFunnels. They respond to users’ queries, but if you have a typical problem, the support team may not help you out.

Therefore, I would not recommend you join this platform.

Click here to visit ClickFunnels

GrooveFunnels Community

GrooveFunnels has a large community on Facebook. As of now, this group has over 150,000 members. You can join this community, connect with real users and learn from their experience and knowledge.

Other GrooveFunnels Services

Alongside GrooveFunnels, GrooveDigitals offer many other services you can use to grow your business. All these services are integrated with GrooveFunnels.

GroovePay

GroovePay is a payment integration service from GrooveDigital.

With GroovePay, you can accept credit card payments quickly and securely for a lower fee. 

GroovePay is an alternative to PayPal or Stripe.

GrooveAds

GrooveAds helps medium to big-sized organizations manage their ad campaigns. If you use GrooveAds, they will manage your Facebook, YouTube, and Google Ads.

To use GrooveAds, you must spend 2,500 USD per month, and they will take 10% of it. If you spend more than 5,000 USD, they will build your ads funnel, copy, email sequence, and everything else. 

Events from GrooveFunnels

GrooveFunnels intends to have many events, and you can access these events as a member of the GrooveFunnels community.

GrooveKon, GrooveFest, and GrooveWorkshops

GrooveKon is a yearly event in which many online influencers take part. At this event, they discuss new strategies regarding conversion optimization and share their lessons learned.

GrooveDigital conducts GrooveFest every year in San Diego. If you are a GrooveFunnel member, you can join for free.

GrooveWorkshops are free workshops for GrooveFunnels customers. Dave Van Hoose and Rey Perez hold this workshop four to six times a year.

GrooveDigital Academy

GrooveDigital Academy is similar to FunnelFlix, where you can get educational videos and training sessions to learn the latest practices on sales funnels, conversion optimization, etc.

Affiliate Marketplace

An affiliate marketplace is a place where you can find products to sell as an affiliate. You can think of it as a ClickBank.

GroovePages Marketplace

GroovePages Marketplace is where you can sell your design to other users of GrooveFunnels.

GrooveApp Store

Groove App Store is similar to WordPress plugins, iPhone apps, and Chrome extensions. GrooveFunnels allows developers to build useful applications for their platforms.

If you are looking for new features, you can hire a developer to develop a program for those features.

GrooveFunnels Pricing Details

Groove.cm has three pricing plans.

1. Free: This plan is free, and you get a full-featured affiliate management system, GrooveSell, and a light version of GroovePages for life. You can have 500 contacts with 2,500 email sends per month, one custom domain, 25 pages, unlimited products, five videos, etc.
2. Starter: The price of this plan is 99 USD per month. You get everything from the Free. You can have 5000 contacts with 50,000 email send limit per month, five custom domains, 250 pages, five team accounts, 50 videos, etc.
3. Pro: The price will be 199 USD per month. You get everything from the Starter Plan plus 30,000 contacts; unlimited email sends per month, unlimited custom domains, unlimited pages, unlimited team accounts, unlimited videos, etc.

Click here to visit Groove.cm

Groove.cm has changed the time several times. First, there was a lifetime plan for a few years, then they adopted a monthly one, and now they have again offered a lifetime one. Please visit the site for updated pricing plans.

FAQs on GrooveFunnels Review

Future of GrooveFunnels

Mike Filsaime promised to make GrooveFunnels better than Karta and ClickFunnels.

He has made GrooveFunnels a feature-rich platform, but many features are not yet ready, and it is difficult to predict if they will continue to grow with the same momentum once all features are ready.

After using GrooveFunnels for a few years, I can say that they have not lived up to the promise. 

The platform is unstable; support is nonexistent, and the knowledge base has no useful content, even after several years of launching GrooveFunnels.

Conclusion – GrooveFunnels Review

GrooveFunnels is an all-in-one solution that may fulfill your requirements for an online business. It is built using the latest technology and has more features than any other sales funnel platform.

However, a support system is needed to make it a useful platform. You cannot support your customers without proper support, which will negatively affect your business. 

Also, the existing knowledge base has a few articles; most articles and videos are outdated and lengthy.

If you are looking for sales funnel software, I would not recommend GrooveFunnels; instead, I recommend you join systeme.io or Kartra.

I hope this GrooveFunnels review was useful to you.